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Refund or Return Policy

At Techdx Online, we aim to provide high-quality digital software products with fast and reliable delivery. Please read our return policy carefully before making a purchase.

Digital Product Policy

All products sold are digital and delivered instantly via Telegram or G2G. Due to the nature of digital goods, all sales are considered final once the product key or access has been delivered.

Refund Eligibility

A refund may be provided only in the following cases:

The product key is invalid or not working
The product delivered does not match the description
Duplicate charges or payment issues

Non-Refundable Cases

We do not offer refunds in the following situations:

Change of mind after delivery
Incorrect purchase made by the customer
Compatibility issues with your device
Failure to follow installation instructions

Support & Replacement

If you face any issues with activation or installation, please contact us. We will provide support and, if necessary, a replacement key.

Contact Us

For any return or refund requests, contact us via Telegram.

We are committed to resolving issues quickly and ensuring customer satisfaction.

Frequently Asked Questions

Quick answers about delivery, activation, downloads, legality, and support.

OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.

Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.

A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.

All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.

We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.

OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

OEM and Retail software licenses will allow activation on one machine only.

Here at Techdx Online, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference, such as a USB drive, disc, or external hard drive.

Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a clean or parallel installation, followed by selecting the custom-install process. Please refer to your machine’s hardware specification for more information on installation.

Large-volume purchases can certainly be arranged by contacting us directly via email, live chat, or phone. We’ll send you a comprehensive quotation with details of the product of your interest.

We follow our company’s Return Policy strictly to avoid possibly invalidating the product key for your software.

When making a purchase, price match requests from Techdx Online are handled via chat or email. Please send us the URL link of the lower price that is still in effect that you want us to price match. We will then review and verify the price match request and the authenticity of the competitor’s products.

Step 1: Search for the desired product.

Step 2: Select the software you need.

Step 3: Proceed to cart as a guest or create an account.

Step 4: Receive your software in minutes in your email.

Final Step: Download and install your purchased software.

Mac:

Step 1: Click on the Finder icon.

Step 2: Click on the Application folder.

Step 3: Drag the Microsoft Office folder to Trash.

Step 4: Remove preference and license files, open the library folder, and move all com.Microsoft files to trash.

Step 5: Empty Trash. If there’s anything in Trash you want to keep, be sure to make a copy before you continue, then click Finder and Empty Trash.

Windows:

Step 1: Open Programs and Features by clicking the Start button.

Step 2: Click on Control Panel.

Step 3: After clicking on the Programs option.

Step 4: Click on Programs and Features and follow the Microsoft Office steps to uninstall.